FAQs
Order Processing
We’re committed to getting your order to you as soon as possible, as soon as your order comes through, we go straight to work. Your order will be shipped 5-7 days after placement and arrival time will depend on your location. Please note that orders from thehouseofmachines.com are sold and shipped from The United states. For all deliveries, outside of the United States, in addition to the appropriate international shipping charges, you will also be responsible for ant local taxes, duties, tariffs or similar charges or impositions (Including VAT) associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for all and will pay as due, all such charges as applicable.
Once a shipment has left domestic handling and entered international borders, The House of Machines is no longer responsible for the tracking of said shipment. All enquiries, from the time of entering international borders, must be taken up by the customer with their local delivery service.
Exchanges, Returns & Refunds
Merchandise must be in its original unused condition to be returned, unless there is a manufacturer defect.
You must return the item within 15 days of your purchase.
Merchandise that has been worn, used, or altered will not be accepted for return, exchange or refund.
For Exchanges:
- Include in your package a note stating the reason for your exchange and the original invoice. If you received a gift and asking for an exchange, please indicate who the person originally purchased the merchandise so we may locate the invoice.
- List the items you want to exchange/return on your invoice and send the items back to:
The House of Machines Returns
6185 El Camino Real
Carlsbad, CA 92009
- Domestic - We will ship back any domestic exchanges at our cost. Shipping costs are non-refundable.
International - Customer is responsible for the shipping costs UNLESS the item was sent by mistake or a manufacturer defect.
For Returns: (shipping costs are non-refundable)
If you are not completely satisfied with your order, we will gladly refund your original method of payment when the item is returned and inspected. Returns must not have been worn, used or altered. If the item was a gift, customers will only have the option of choosing something of equal value and/or pay the difference.
For Refunds: (shipping costs are non-refundable)
If you request a refund, the purchase price (excluding delivery charges regardless if its domestic or international) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets our return conditions. If the item was a gift, customers will only have the option of choosing something of equal value and/or pay the difference.
Cancellations
Orders that haven’t been processed can be cancelled at no charge. Please email Customer Service at orders@thehouseofmachines.com, with you order number, customer recipient name and a contact number.
Size Chart (In.)
